Question 1

How do I book a vacation rental with Atlanta Stays?

Accepted Answer

Booking is easy! Browse our properties at atlantastays.com/properties, select your dates and preferred property, and click 'Book Now'. You'll be guided through our secure booking process. Most properties offer instant booking, so you'll receive confirmation immediately.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor. Payment is processed at the time of booking to confirm your reservation.

Question 3

Can I book a property for just one night?

Accepted Answer

Minimum stay requirements vary by property. Most of our properties have a 2-3 night minimum, though some may require longer stays during peak seasons or holidays. Each property listing clearly displays its minimum night requirement.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for popular dates like holidays, major Atlanta events (like Dragon Con or Music Midtown), and summer months. Most properties are available for booking up to 12 months in advance.

Question 5

Can I modify my reservation after booking?

Accepted Answer

Yes, reservation modifications can be requested by contacting us directly. Date changes are subject to availability and may affect pricing. Please review your booking confirmation for specific modification policies.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by property. Most properties offer free cancellation up to 24-48 hours before check-in. Some properties have stricter policies for peak dates. The specific cancellation policy is clearly displayed on each property listing and in your booking confirmation.

Question 7

What happens if I need to cancel due to an emergency?

Accepted Answer

We understand emergencies happen. Contact us as soon as possible, and we'll work with you on a case-by-case basis. Depending on circumstances, we may offer a credit for future stays or partial refund outside normal policy terms.

Question 8

Is there a security deposit required?

Accepted Answer

Some properties may require a security deposit that is held and released after checkout, pending a damage inspection. The deposit amount, if any, is clearly stated in the property listing before you book.

Question 9

What time is check-in and check-out?

Accepted Answer

Standard check-in time is 3:00 PM and check-out is 11:00 AM. Some properties may have different times, which are noted in the listing. Early check-in or late check-out may be available upon request, subject to availability.

Question 10

How does self check-in work?

Accepted Answer

Most of our properties offer keyless self check-in using smart locks. You'll receive a unique access code and detailed check-in instructions via email 24-48 hours before your arrival. No need to meet anyone – just arrive and let yourself in!

Question 11

What if I arrive late at night?

Accepted Answer

No problem! With our self check-in system, you can arrive at any time after your scheduled check-in time. Your access code will work 24/7. Just make sure to be respectful of neighbors if arriving late.

Question 12

What amenities are included in your properties?

Accepted Answer

All Atlanta Stays properties include: fully equipped gourmet kitchens, high-speed WiFi, quality linens and towels, smart TVs with streaming services, washer and dryer, climate control, and basic toiletries. Many also include free parking, outdoor spaces, and additional amenities listed on each property page.

Question 13

Is WiFi included?

Accepted Answer

Yes! High-speed WiFi is included free of charge in all our properties. Our internet is suitable for remote work, video conferencing, and streaming. WiFi network name and password are provided in your check-in instructions.

Question 14

Are your properties suitable for remote work?

Accepted Answer

Absolutely! All our properties feature high-speed WiFi, comfortable workspaces, and the amenities you need for productive remote work. Many guests choose Atlanta Stays specifically for extended work-from-home stays.

Question 15

Is parking available?

Accepted Answer

Most of our properties include free on-site parking. The number of parking spaces and any restrictions are noted in each property listing. Downtown properties may have limited or street parking – check the specific listing for details.

Question 16

Do you allow pets?

Accepted Answer

Some of our properties are pet-friendly! Look for the pet-friendly filter when browsing properties. Pet policies, fees, and any restrictions vary by property and are clearly stated in the listing. Please always disclose pets when booking.

Question 17

How many guests can stay in a property?

Accepted Answer

Guest capacity varies by property, ranging from 2 to 16+ guests. The maximum occupancy is clearly stated on each listing. Exceeding the stated capacity is not permitted for safety and comfort reasons.

Question 18

Are your properties family-friendly?

Accepted Answer

Yes! Many of our properties are perfect for families. Look for amenities like pack-n-plays, high chairs, child safety features, and family-friendly neighborhoods. Family suitability is noted in property descriptions.

Question 19

Can I host events or parties at the property?

Accepted Answer

Most properties do not allow events or parties. If you're planning a gathering, please contact us first to discuss your needs. We may be able to recommend properties suitable for small gatherings.

Question 20

Do you accommodate large groups?

Accepted Answer

Yes! For groups of 15 or more guests, our Groups Reservation team provides personalized concierge booking assistance. We can help coordinate multiple properties, special arrangements, and group discounts. Visit atlantastays.com/group-bookings to learn more.

Question 21

Can I book multiple properties for my group?

Accepted Answer

Absolutely! We specialize in helping groups book multiple nearby properties. This is perfect for weddings, family reunions, corporate retreats, or sports teams. Contact our Groups team for coordinated bookings and potential discounts.

Question 22

Do you offer corporate housing?

Accepted Answer

Yes! Atlanta Stays offers corporate housing packages for business travelers, relocating employees, and extended stays. Our properties are fully furnished with all utilities and WiFi included. Visit atlantastays.com/corporate-stays for more information.

Question 23

What discounts are available for extended stays?

Accepted Answer

We offer weekly and monthly discounts on most properties. The longer you stay, the more you save! Exact discounts vary by property and are automatically applied during booking. Contact us for custom quotes on stays over 30 days.

Question 24

What neighborhoods do you have rentals in?

Accepted Answer

Atlanta Stays has properties throughout the Atlanta metro area including: Old Fourth Ward (near the Beltline), Midtown, Downtown, Virginia-Highland, Sandy Springs, Dunwoody, and more. Each neighborhood offers unique character and attractions.

Question 25

How close are your properties to major Atlanta attractions?

Accepted Answer

Many of our properties are within walking distance or a short drive from major attractions like the Georgia Aquarium, World of Coca-Cola, Centennial Olympic Park, Ponce City Market, the Atlanta BeltLine, Mercedes-Benz Stadium, and more. Each property listing includes nearby attractions.

Question 26

Is public transportation accessible from your properties?

Accepted Answer

Many of our properties are near MARTA stations (Atlanta's rapid transit system) and bus routes. Properties near the BeltLine also offer easy walking and biking access. Transportation options are noted in each property's location description.

Question 27

How far are your properties from the airport?

Accepted Answer

Distance to Hartsfield-Jackson Atlanta International Airport varies by property location, typically ranging from 15-45 minutes by car depending on traffic. Many guests use ride-sharing services for convenient airport transportation.

Question 28

Are your properties safe?

Accepted Answer

Guest safety is our priority. All properties are equipped with smoke detectors, carbon monoxide detectors, and fire extinguishers. We carefully select properties in safe neighborhoods and provide 24/7 emergency support.

Question 29

What if something goes wrong during my stay?

Accepted Answer

We provide 24/7 guest support for emergencies and issues. Contact information is provided in your check-in instructions. For urgent matters, we respond immediately. For non-urgent requests, we typically respond within a few hours.

Question 30

Is my personal and payment information secure?

Accepted Answer

Absolutely. We use industry-standard encryption and secure payment processing. Your personal information is never shared with third parties. Our booking platform meets PCI compliance standards for payment security.

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